We greatly appreciate the satisfaction you experience when our products assist you in achieving your objectives. However, if you find yourself considering a refund, please take note of the following information.
Due to the nature of our offerings as intangible and irrevocable goods, we do not grant refunds for digital products once an order is confirmed and the product has been downloaded. It’s important to understand that our products are digital in nature, not services, and therefore we are unable to restrict access to files that have already been received.
Under the Consumer Rights Act, you have the right to file a claim against the seller if your digital download is corrupted or not as per the description. As the seller, we are willing to issue a refund if we are unable to assist you in resolving the issue you have contacted our Discord for product-related problems and requested an immediate refund within 1 day of download. After the download, If a customer does not contact the seller, it will be assumed that they are satisfied with the product.
- Non-delivery of the product: If you do not receive a delivery email from us due to mailing issues with your email provider or mail server, we recommend reaching out to us for assistance.
- Major defects: While we conduct thorough testing before releasing our products, unforeseen errors may still occur. If you encounter such issues, please report them directly to our technical support team after receiving the product within 1 day of download.
- To access support beyond the initial period, additional support plans must be purchased. Please note that the purchase only includes files. For continued assistance, acquiring an additional support plan is necessary.
In these cases, we are committed to addressing the issue and providing a refund if necessary, provided that you have followed the appropriate steps and contacted us for support.
On the preview page of each product, we provide a description that specifies the compatibility of our products with third-party software, such as plug-ins, add-ons, modules, search engines, scripts, extensions, and more. It is important to note that we do not accept responsibility for and therefore do not entertain any requests for refunds, returns, or exchanges based on incompatibility with third-party software that is not explicitly mentioned in our product descriptions.
As a customer, it is your responsibility to understand this before making a purchase on our site. We are not obligated to provide a refund or credit in the following situations:
- Changing your mind about an item.
- Purchasing an item by mistake.
- Lacking sufficient expertise to use an item.
- If a product is updated and a bug is found in the update, no refunds will be issued as updates are provided free of charge.
- Updates, though they have no set schedule, are thoroughly tested to ensure optimal functionality.
- 5Fivem is not affiliated with or endorsed by Rockstar North, Take-Two Interactive, or other rights holders.
Our Refund Policy is openly accessible on our website, and it is assumed that you, as a customer, are aware of its statements when making a purchase.